Multi-process CNC cutting machine after-sales policy
1. Shenlan Machinery solemnly promises that all machinery is brand new and genuine, and one penalty ten for fake.
2. CNC engraving machine, multi-process CNC cutting machine, the whole machine is guaranteed for one year, lifetime technical support, non-human damage parts are repaired within one year, and the common wearing parts of the engraving machine are not guaranteed (pressure plate, water pump, chuck and other wearing parts). The guarantee machine will charge for the accessories of the engraving machine as appropriate.
3. The warranty is one year. If you have quality or technical problems, you can communicate with us at any time, call or remotely assist to solve them. If you still can't solve them, you can also disassemble the parts and send us, and the buyer will bear the freight.
4. The machines are taken in kind. There may be differences in color or style in different batches of machines. Please communicate with online customer service; our technology will update product information. If you have any questions, you can communicate with our professional customer service for solutions.
Delivery logistics description of CNC cutting machine
1. The buyer pays the deposit after the goods are taken (or direct account transfer)-then we produce or ship-after the goods arrive at the logistics station, you will be notified to go to the logistics station to inspect the goods and pay the full payment.-After confirming that the goods are correct The buyer's Alipay confirms the receipt-and then the delivery can be completed to complete the transaction-we will arrange for the technician nearest to the buyer to come to the door for installation training as soon as possible.
2. Please-make a personal inspection at the logistics station. The machine will not be responsible for any damage found after the machine leaves the logistics station. The machine will produce some bumps and paint during transportation. This cannot be avoided, but it will not affect the performance of the machine. The machine is seriously damaged. Please take photos from different angles and send us. We will negotiate with the logistics company and give you an answer as soon as possible. The machine is packaged in dust-proof plastic film and does not charge a fee. Buyers can choose to use wooden boxes for packaging or domestic logistics. 1200
Around RMB 2,000 for foreign logistics wooden box packaging.
3. This machine can enjoy 1 year free warranty (except consumables) and lifetime maintenance. If the machine encounters quality problems during the warranty period, the technical after-sales service can confirm whether the machine is damaged or not through the telephone. The user can follow the instructions and send the broken parts back. We will send back the new parts immediately after receipt. If the user does not disassemble and assemble the accessories, he can also send it back to the machine, and we will receive the machine and return it after repair.
4. Because we are direct sales from the factory, there are professional technicians for after-sales. Since the day of receiving the machine, please take the initiative to ask for the technical after-sales phone in the factory. The technicians install, debug, train, and package for free. From now on, users will encounter all technical problems related to the machine during use. After-sales service will teach you how to use it and help you solve all technical problems related to the machine.
5. Give you a large number of engraving designs for free, and you can enjoy free software upgrades for life from the date of purchase.
6. If the buyer receives the machine and the machine does not produce quality problems and returns the goods for no reason, the buyer shall bear all the freight back and forth.
7. The color of the picture and the actual product are not the same, the actual product shall prevail.
8. Since customized products completely affect our secondary sales, we will not return or refund after placing the order. Please check the payment before the buyer.